The Best customer assistance Ever
I am a huge fan of good buyer aid and will bonus good buyer aid providers with repeat business and will extremely suggest the business to friends and co-workers.These days it seems that many businesses do not focus much on providing a good full, buyer aid experience. What they may not comprehend is that for a good experience, I (as an average consumer) might go to their store instead of someone else for good buyer service, even if they are farther away or even more costly than competitors. Why? I value businesses who value me as a customer.
The Best customer assistance Ever
The best buyer aid I ever experienced took place in a restaurant and surely went beyond buyer service. It could be better described as human kindness and consideration. On a beautiful October Sunday morning, after attending church, my husband and I decided we would go get a bite to eat. We were living in my hometown of Tucson, Arizona. We went to the Mimi's Cafe on the projection of Broadway and Kolb. There we sat, my husband, 5 year old daughter, 15 month old son and me. I had ordered a crème (of something) soup for my son and was having to blow on each spoonful to cool it down. I briefly turned to help my daughter with her meal and did not notice my son take the spoon and feed himself a large spoonful of the hot soup. His reaction was immediate. Loud crying, coughing and the look: He was about to vomit.
I fast grabbed him from the high chair and ran to the ladies room knowing it was inevitable. As we entered, it came gushing out. With barely time to get to the sink, it spewed out all over the place - hot soup, crackers and the milk and cereal consumed earlier that day. It was on the sink, on the floor, on my son and on me. Before I could form out how to proceed, in came our server. She had been friendly, courteous and productive in her duties prior to this incident. Her duties, I thought, ended at the table. But here she was. She had dashed in behind me and had even recruited someone else server to help. They cleaned all things up in a matter of minutes. As if performing a meticulously choreographed habit they each did their part, together with considered wiping my soiled dress and boots. They sent us back to the dining area with soda and crackers, in case my son still had an upset stomach.
I walked back to the table in a daze. Though I had thanked them emphatically some times, the words somehow seemed empty. A easy "thank you" was not enough to carry what I surely felt. Needless to say, we left a handsome tip and I felt compelled to e-mail the business to express my appreciation and gratitude at the server's actions to support me, which clearly went beyond the call of duty. I was notifed that they would notify her boss and pass on the words of praise. Though we now live in the Phoenix area, and have not been back to that single Mimi's, I often talk about and will never forget the kindness of the servers and the good judgment of the business that employed them. It seems the business maintains a high thorough for buyer service, as I cannot say I have ever experienced anyone but good aid at any of the Mimi's restaurants. Nothing, of course, like the aid I experienced on that one occasion. One thing is certain, it was by far the best buyer aid I had ever experienced.
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